Management Systems

Cellnex tiene implantado un Sistema Integrado de Gestión en el que se sustenta su modelo organizativo y que proporciona un marco para llevar a cabo un enfoque sistemático en la realización de procesos, garantizando su eficacia. Igualmente, permite establecer una operativa que asegura la calidad de los servicios prestados y que garantiza que la actividad se desarrolla cumpliendo con la legislación vigente.

Cellnex has implemented an Integrated Management System to support its organisational model, which provides a framework for adopting a systematic approach in performing processes, thereby ensuring that they are effective. It also allows a procedure to be established to guarantees the quality of the services provided and to ensure that the activity is carried out in compliance with current legislation.

As a demonstration of its commitment to quality and excellence, Cellnex Spain has maintained the following certifications, issued by TÜV Rheinland:

• ISO 9001 Standard for Quality Management.
• ISO 14001 Standard for Environmental Management.
• OHSAS 18001 Standard for Occupational Health and Safety Management.
• UNE 166002 Standard for Management of Research, Technological Development and Innovation activities (R&D+i).
• ISO 27001 Standard for Information Security Management.
• Standard ISO 14064-1 Greenhouse gases. Part 1: Specification with guidance, at organisation level, for quantifying and reporting emissions and removal of greenhouse gases.

Likewise, the Measurement and Instrumentation Laboratory is accredited under ISO 17025 Standard (CGA-ENAC-LEC) for Tests on Receivers of terrestrial digital television.

In 2017, the Management System and the corresponding Policies were adapted to the new requirements of ISO 9001 and ISO 14001 standards, the most noteworthy of which are stakeholder analysis within the context of the organisation, risk and opportunity management, and control of outsourced processes.

Internal and external audits are performed every year as an essential element for maintaining the Management System. 19 internal audits (55 auditor days) and 7 external audits (43 auditor days) were performed in 2017.

In 2018 Cellnex Italia aims to implement a Management System based on ISO 9001, ISO 14001, OHSAS 18001, ISO 27001 and SA8000 standards.