Cellnex strives to provide excellent working conditions and development opportunities, staunching believing in nurturing progress while also empowering others. This ethos resonates with the core values of the company. The Well-Being Model takes five dimensions of health into account: physical, emotional, intellectual, social and financial.
Cellnex boasts a comprehensive range of well-being benefits designed to support its employees in achieving optimal physical, mental and emotional health and foster a thriving workplace culture. These include:
The 2023 strategy and action plan is founded on several pillars within Cellnex’s well-being model, including continuous active listening to employees' well-being feedback, establishing a standardised action plan for all countries and collaborating with areas requiring special attention.
Cellnex has introduced over 20 global actions and initiatives in various formats. These include videos, posts, awareness campaigns, face-to-face interactions and virtual webinars and workshops.
|
Total attendees |
|
|
Emotional Well-Being |
110 |
|
Physical Well-Being |
369 |
|
Social Well-Being |
78 |
|
Total |
557 |
In Denmark, employee surveys are sent 1-2 times a year and the surveys are anonymous, with well-being as a focus area. All employees are allowed to take one day off per calendar year with full salary to do volunteer work for their preferred charity. By doing so, Cellnex Denmark ensures that all employees can fully engage in volunteer projects that are close to their heart and at a time that is convenient for them.
Cellnex Poland hosted a well-being programme in 2023, emphasising mental health. This included webinars focused on preventing toxic behaviour and psycho-educational functions. Employees had the opportunity to take part in a charity race, tallying up the kilometres while walking, running and cycling to raise funds for a Foundation aiding youth development. Additionally, Cellnex Poland provides and co-finances:
These are some of the actions implemented by the company:
At Cellnex Sweden, a healthcare allowance is provided yearly to all employees to promote an active and healthy lifestyle. Cellnex Sweden has established an agreement with Falck Healthcare as a health and safety partner. Falck provides services in crisis management, counselling, workplace investigation, physical examination and career development support, among other things. Every year Cellnex Sweden dedicates a week to health, with days focused on subjects like nutrition, working out and a step count competition. Employee surveys are sent out 1-2 times a year and are anonymous, with a significant focus on well-being.
Cellnex UK has Mental Health First Aiders across all office locations to provide discreet support and guidance to all employees. Each office is equipped with a dedicated wellness room, featuring a medication fridge, women's wellness packs, prayer mats and yoga mats.
There is a dedicated Well-Being page, which is updated regularly with mental and physical health tips. There are also seminars focusing on well-being, for example food and mood and financial detox. All Colleagues have access to a cycle scheme and reduced gym fees.
At the Cellnex headquarters, employees had the opportunity to learn much more about colon cancer and melanoma with campaigns centred on early detection and raising awareness
Cellnex has established a Safety Culture rooted in Cellnex values in all the countries where it operates. Occupational Health and Safety (OHS) aspects are integrated into the strategy and guiding principles outlined in the organisation's global H&S policy,
At Cellnex, continuous evaluation of risks and opportunities is a standard practice, aligning with evolving regulations and industry changes to reduce workplace incidents and health risks. Additionally, Cellnex employs a unified corporate system to efficiently handle incidents related to occupational safety and health, ensuring thorough analysis for effective improvement strategies.
Cellnex ensures the provision of Health Surveillance through expertise in Occupational Medicine, aiming to effectively safeguard workers from the risks inherent in their roles. This serves as the primary method of monitoring and addressing the impact of working conditions on employee health.
To foster worker participation, consultation and communication on occupational health and safety, Cellnex:
Cellnex offers distinct frameworks, processes and tools for OHS coordination in its business operations. Some of the most commonly utilised coordination methods at Cellnex are:
Beginning in 2021, Cellnex has designed, developed and rolled out a complete OHS ISO 45001-based documentation scheme to manage the main OHS processes across its countries. In 2023, the Group's ISO 45001 scope remains unchanged, covering a total of nine countries certified within this standard. In these nine countries, 100% of employees are covered by the management system certified by the ISO 45001 standard.
WELL and LEED
Cellnex obtained the WELL Certification in 2023 for its corporate headquarters in Barcelona (Spain) with the highest level of certification, PLATINUM. Cellnex also expects to roll out the same certification scheme for more of the Group’s workplaces over the course of 2024.
In the case of Denmark and Sweden, the corporate offices in both countries hold LEED certificates, with a Platinum rating for Denmark and a Gold rating for Sweden.
Some of the most significant health and safety measures are as follows:
In Cellnex Austria, an employee attended a special training to act as a trusted and qualified contact for any health and safety questions and issues from her colleagues.
At Cellnex Sweden, the Health and Safety Committee has carried out regular meetings, statutory risk assessments, site and office audits and action plans. A workshop was held on H&S, resulting in the development of an internal policy.
In Denmark, employees are involved in health and safety work through representation at the H&S Committee, staff meetings, intranet, SharePoint, etc. Cellnex also provides services from a health and safety partner (Arbejdsmiljøgruppen), specifically offering health checks for working at heights, computer glasses etc. A mandatory Health and Safety audit and employee questionnaire (APV) were conducted and the results and action plans were discussed and implemented with the involvement of all employees.
In Cellnex France, the Document Unique d'Évaluation des Risques Professionnels (DUER) was updated in consultation with the CSE (Social and Economic Committee), and CSSCT (Commission on Health, Safety and Working Conditions), incorporating new work units to enhance risk assessment. Likewise, psychosocial risks were reassessed with occupational health support.
Furthermore, the company organised a week focusing on quality of life at work. Physical and mental health professionals were enlisted to take part, along with sessions on meditation and yoga. Additionally, advice was provided to help create a healthy professional life.
In 2023, Cellnex Ireland collaborated with its direct contractors to evaluate and enhance their health and safety performance and compliance, both in the field and within their operational systems.
Cellnex Italy developed the VIS (Visual Inspection System) to ensure sustainability requirements at its technological sites. A plan involving approximately 150 on-site inspections per month (over 1700 per year) was implemented, utilising a checklist provided by the Prevention and Protection Service (SPP). In 2023, 1970 on-site inspections were carried out and 253 Non-Conformities were detected and addressed. The VIS system has been in operation since the beginning of 2023, making it possible to extract and manage data from inspections conducted at technical sites. Additionally, it speeds the preparation of graphic representations, which prove valuable for monitoring activities and implementing improvement actions relating to the safety of technical sites.
Furthermore, in the first months of 2023, in addition to mandatory safety training, BLSD (Basic Life Support and Defibrillation) training courses were offered to all Cellnex Italy S.p.A. employees on a voluntary basis. A total of 86 employees took part in the initiative.
Cellnex Portugal has implemented several initiatives to enhance its operational processes. These include the adoption of the Dutch platform (KVGM) for non-conformity management and the establishment of a communication strategy for internal employees, providing information on hazards and risks through email and a shared folder. External stakeholders are kept informed through updates on the company's website. A systematic plan has been implemented to assess the risks associated with all sites to meet legal requirements. Additionally, proactive security inspections are carried out on activities at sites with inherent risks, showcasing a proactive approach to ensuring safety and compliance.
In line with Cellnex Spain's preventive culture and a focus on enhancing workplace well-being, a comprehensive psychosocial risk assessment was conducted for the entire workforce in 2023. Focus Groups were set up to undertake a thorough examination of the main causes of psychosocial risks to identify areas for improvement. A 2023/2024 action plan was developed to promote and safeguard the health and well-being of all staff, ensuring a safe and healthy working environment. Job positions were updated to comply with new 2023 regulations on gender-based violence and extreme temperatures, with measures implemented to prevent, monitor and minimise negative impacts on teams and communities.
In the UK, extensive efforts have been made to cultivate relationships with suppliers engaged in high-risk activities. This includes hosting a monthly supplier safety forum and implementing a performance framework with points awarded and deducted based on performance. Strict controls govern site access for high-risk activities, requiring a thorough review of documents before access is granted.
Cellnex Telecom is committed to consistently nurturing and safeguarding the health and well-being of all its personnel. This commitment involves creating a secure and healthy workplace environment and guaranteeing the safety of both employees and individuals on its premises. To achieve this, the company has implemented specific measures aligned with the nine work streams defined in its global H&S policy.
As part of these strategic priorities, 18 actions were launched in 2023, achieving a year-end compliance level of over 95%
|
2023 Average of Planned Action Progress |
|
|
Complete health and well-being |
92 % |
|
Consultation and participation |
100 % |
|
Culture of prevention |
100 % |
|
Information management |
100 % |
|
Planning, evaluation and control |
100 % |
|
Responsibility of the team and third parties |
92 % |
|
Risk Management |
100 % |
|
Safe mobility |
92 % |
|
Overall total |
95 % |
|
Strategic Priorities |
 |
Contribution to priority SDGs |
|
Actions |
|
Planning, evaluation and control |
|
3 |
||
|
Risk management |
|
1 |
||
|
Leadership & responsibility |
|
1 |
||
|
Consultation and participation |
|
1 |
||
|
Responsibility of the team and third parties |
|
3 |
||
|
Complete health and well-being |
|
3 |
||
|
Culture of prevention |
|
1 |
||
|
Information management |
|
1 |
||
|
Safe mobility |
|
4 |
"By encouraging the use of alternative modes of transport to the private car, rationalising car use and efficiently managing mobility, Cellnex demonstrates a holistic approach to addressing environmental and mobility challenges in the business environment."
Xavier Gil
Global Health & Safety expert -
Cellnex Corporate
Cellnex has implemented a Net-zero Strategy, encompassing commitments to achieve net-zero emissions by 2050 and carbon neutrality by 2035. A key aspect of this strategy involves implementing Mobility Plans aimed at enhancing commuting practices and promoting alternative transportation over private vehicles.
In developing a mobility plan, an annual global survey was launched to understand employees' commuting habits. It forms an integral part of Cellnex’s commitment to fostering an environmentally-conscious organisation by reducing commuting-related emissions and energy usage while prioritising staff safety. As a result of this global initiative, the Barcelona Mobility Plan for the company’s headquarters was presented to local authorities in 2023 and was awarded the PDE seal recognising companies, organisations or institutions that have incorporated sustainable mobility.
Through a corporate platform, Cellnex manages a set of OHS Key Performance Indicators (KPIs) which encompass the notification, reporting and investigation of workplace accidents and incidents. Quarterly campaigns are conducted to gather the metrics established within this model. The main internal accident rates for 2023, including Injury Accident Frequency Rate, Lost Time Injury Frequency Rate and Injury Rate, have almost halved on average compared to 2022, reinforcing the excellent results and trend within the industry benchmarks. In addition, there were no occupational illnesses, as in previous years.
Commuting continues to be a significant cause of incidents among Cellnex employees, prompting the ongoing reinforcement of road safety education and awareness. To this end, the company conducted a highly immersive driving simulator exercise at its Barcelona and Madrid headquarters, engaging nearly 200 Cellnex employees in a practical training session.
The total number of absenteeism hours for the entire Group in 2023 was 116,694 (140,009 hours in 2022).
Cellnex is dedicated to enhancing its talent pool while prioritising the health and safety of its employees in the workplace. The company encourages and implements best practices through effective communication. The company provides comprehensive training programmes in an effort to cultivate a culture of prevention and equip all Cellnex employees with essential Health and Safety knowledge.
These initiatives aim to establish a global Preventive Culture across the organisation, instilling attitudes, beliefs and values aligned with the global OHS policy. OHS teams design and deliver training sessions focusing on the primary risks inherent in everyday activities, ensuring compliance with local regulations and Cellnex’s stringent Safety Standards which strive for excellence.
In 2023, the total number of training hours in occupational risk prevention and safety was 14,020 (10,985 in 2022).
Cellnex creates work environments that comply with its excellence levels by making everyone aware of their roles, responsibilities and obligations. The company achieves this by:
World Day for Safety and Health at Work was marked on 28 April as an important occasion to focus on the measures taken to ensure the safety and well-being of employees. During this event, a renewed commitment was made to advocate for a secure and healthy working environment. It was stressed that in 2022 the International Labour Organisation recognised safe and healthy working environments as Fundamental Principles and Rights at Work. This recognition solidifies the understanding that ensuring the safety and health of employees is not just a moral imperative but also a legal obligation.
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